How to return and get your refund
Please read how returns, replacements and refunds work.
1. Change of mind
Once a product has been purchased, change-of-mind returns are not accepted. Customers are advised to review product details carefully before completing their purchase.
2. Faulty, damaged or leaked products
If a product is received in a faulty, damaged, or leaked condition, the customer must notify us immediately upon receipt.
To process the claim, the customer is required to provide clear photographic evidence of the issue at the time of delivery/receipt.
Evidence may be sent via:
- WhatsApp: +92334-4445283
- Facebook (Official Facebook Page)
Upon verification of the evidence, and provided the issue is genuine and not caused by misuse, mishandling, or unauthorized storage, the claim will be approved promptly.
Refund and replacement timeframe
- Refunds: processed within 12–24 working hours after claim approval.
- Replacements: processed within 12–20 working hours after claim approval.
- Processing time does not include courier delivery duration.
3. Limitation of claims
Claims submitted without timely photographic evidence, or after the product has been used or altered, may not be eligible for refund or replacement.
The company’s decision—based on provided evidence and product condition—shall be final and binding.
4. Good-faith compliance
This policy is designed to ensure fairness, transparency, and customer protection. The company follows all applicable consumer-rights principles. Any dispute arising from the application of this policy shall be resolved according to the evidence provided and the terms stated above.