WHAT IS THE METHOD TO RETURN AND GET MY REFUND

1. Change Of Mind

Once a product has been purchased, change-of-mind returns are not accepted. Customers are advised to review product details carefully before completing their purchase.

2. Faulty, Damaged, or Leaked Products

If a product is received in a faulty, damaged, or leaked condition, the customer must notify us immediately upon receipt.
To process the claim, the customer is required to provide clear photographic evidence of the issue at the time of delivery/receipt.
Evidence may be sent via:
WhatsApp: 0334-4445283 or Facebook (Official Page)

Upon verification of the evidence, and provided the issue is genuine and not caused by misuse, mishandling, or unauthorized storage, the claim will be approved promptly.

REFUND & REPLACEMENT TIMEFRAME

  • Refunds: Processed within 12–24 working hours after claim approval.
    Replacements: Processed within 12–20 working hours after claim approval.
  • Processing time does not include courier delivery duration.

1. Limitation of Claims

Claims submitted without timely photographic evidence, or after the product has been used or altered, may not be eligible for refund or replacement.
The company’s decision—based on provided evidence and product condition—shall be final and binding.

2. Good-Faith Compliance

This policy is designed to ensure fairness, transparency, and customer protection. The company follows all applicable consumer-rights principles. Any dispute arising from the application of this policy shall be resolved according to the evidence provided and the terms stated above.